Frequently asked questions

What are the delivery costs?

Delivery within the Netherlands and Belgium is free of charge. Delivery includes track & trace; you will receive the code by email so that you can closely monitor the status of your order.

What is the average delivery time for my order?

All orders are shipped within 1-2 business days, and shipping takes an average of 5-8 business days. The total delivery time, including processing time, is 6 to 10 business days.

Can I return my package free of charge if I am not satisfied?

Yes, all orders may be returned within 30 days if you are not satisfied. All returns must be accompanied by a return form. The costs of the return shipment are at your own expense. The return address is in the Netherlands. For more information, please see the return policy here.

Can't find your question here?

Please contact our customer service department. They will be happy to help you.